Step-by-Step Guide for Customers Experiencing Issues

Having Issues with Your CCTV System?

We’re here to help!

1. Visit Our Support Hub
2. Basic Troubleshooting Steps
  • Power Check: Ensure cameras and DVR/NVR are powered on.
  • Cable Inspection: Verify all connections are secure.
  • Device Restart: Reboot all hardware and your router.
  • Firmware & App Updates: Keep software and firmware current.
  • Connection Guide: What Connects to Your CCTV Box?
3. Gather Key Information
  • Describe the issue clearly in your own words.
  • Note installation date, device models, and firmware versions.
  • Capture screenshots or photos of any errors.
  • List steps already attempted.
4. Submit a Service Request

Complete our online form with the details you've gathered. We’ll review and respond promptly.

Book a Callout
5. What to Expect Next
  • You'll get an acknowledgment with a reference number.
  • Our support team may contact you for additional info or remote assistance.
  • If on-site service is needed, we'll schedule it after you confirm.