Step-by-Step Guide for Customers Experiencing Issues

Experiencing a issues with your CCTV System??

We are here to help :)

1. Visit the Support Page

2. Basic Troubleshooting

  • Check Power: Ensure cameras and DVR/NVR are powered.
  • Inspect Connections: Verify all cables are secure.
  • Restart Devices: Restart cameras, DVR/NVR, and router.
  • Update Software: Make sure the app and firmware are current.
  • Passwords: DMSS abc12345, Viper 123456, Kestral no passwords
  • What connects to your CCTV box: Connections

3. Gather Information

  • Clearly document the issue.
  • Note installation date, model numbers, and any previous communications.
  • Take pictures of error messages or physical issues.
  • List the troubleshooting steps you’ve followed.

4. Submit a Request Form

  • Fill out the request form on the website below.
  • Include issue details, pictures, and steps taken.
  • Provide contact details for follow-up.

5. Receive Acknowledgment

  • Receive an acknowledgment with a reference number and estimated resolution time. We aim to have issues resolved up to a maximum of 14 days.

6. Work with Support Team

  • Follow any additional troubleshooting steps provided.
  • Be available for follow-up questions.

7. Resolution

  • The support team will inform you of the resolution steps.
  • Arrangements for replacement parts or on-site visits will be made if needed.
  • Click here to book  a Book onsite Callout 

    Contact Information

    Following these steps will help resolve your CCTV system issues promptly and effectively. Full terms and conditions can be found on our website.

    Collections

    Get in touch for a free quote