Our Support Resources

We offer a variety of tools and resources to ensure you get the help you need:

• Quick Set Up Guide: Visit our Quick Set Up guide for immediate assistance with service issues such as time changes, password resets, camera issues and more.
• Dahua Manual: Access detailed instructions and technical guidance tailored to your equipment. View Manual
• WhatsApp Support Group: Join our active group for instant support, live guidance and regular updates.

For support requests that require on-site assistance, please review our Terms and Conditions of Installation to understand any applicable call-out charges.

Troubleshooting Guide

Before requesting a call-out (which may incur charges), please ensure you have followed these steps:

• Power Cycle: Turn your system off for at least 30 seconds and then back on to reset it.
• Broadband Changes: Verify if any recent changes to your broadband service have affected connectivity.
• Mobile Phone Changes: Ensure your mobile device settings and network are up-to-date.
• Password Resets: If you’ve forgotten your password, please view our easy-to-follow videos on resetting it.
• General Camera Issues: Check that all cameras are correctly connected and configured.

We have a range of easy-to-follow videos to help you resolve these issues on your own, thereby avoiding unnecessary call-outs. in the above support tabs 

Need Further Assistance?

If our online resources do not resolve your issue, please contact us directly using our support form or call our helpdesk. Our dedicated experts are always on hand to provide personalised guidance and ensure you get the most out of your security system.