Here to help
Site Visit Request
Before booking, check our support page. Then complete the service request form with your system info and issue details.
Need Help First?
- Restart your system (power off/on).
- Verify broadband and mobile settings.
- Use video guides to reset passwords.
- Check camera connections and configurations.
Important Information
- Review support page for common fixes before booking.
- Have your mobile app model and legacy system (e.g., Super Live Plus, Kestrel, DMSS) ready.
- Call-out charges may apply outside warranty—requests via email only.
- A payment link for the call-out will be sent via text when the service request is made; booking is confirmed once payment is received.
