1. Bookings & Deposits

• All installation bookings with Ai CCTV Ltd require a 20% non-refundable deposit.
• No booking is confirmed until this deposit has been received.
• Once the deposit is processed, a calendar invite and booking confirmation will be issued.
• Deposits are accepted via bank transfer or card payment.

2. Payment Terms

• The remaining balance must be paid immediately on completion of the installation — before the engineer leaves the premises.
• No cash payments are accepted on-site. If paying in cash, contact the office to arrange payment in advance.
• Accepted methods: bank transfer or card (subject to card processing fees).

3. Cancellation & Rescheduling

• To cancel or reschedule, call the office on 0121 312 9767 — WhatsApp, text, or email changes are not accepted.
• Deposits are non-refundable.
• Rescheduling is allowed and your deposit will be carried forward (subject to engineer availability).
• Cancellations with less than 48 hours’ notice may incur additional charges to cover labour, travel, or stock allocation.

4. Customer Responsibilities

• Ensure the installation area is clear, safe, and accessible.
• Follow the engineer’s advice regarding equipment placement.
• If you insist on a setup against our recommendation, Ai CCTV Ltd is not responsible for performance issues or poor coverage.
• Customers are responsible for ongoing use, updates, and general upkeep of the system using provided manuals and help videos.

5. Warranty & Support

• 12-month warranty on new cameras, recorders, and alarm equipment supplied by Ai CCTV Ltd — excludes reused components.
• Warranty void for physical damage, power outages, broadband/router issues, tampering, or third-party access.

Support: 24/7 Support Portal | Email: cctvaiuk@gmail.com

Non-warranty call-outs start from £75.

6. Ownership & Non-Payment

• All equipment remains the legal property of Ai CCTV Ltd until full payment.
• If payment is not received by day 6 following installation, legal recovery proceedings commence without further notice.
• Customers liable for recovery costs, legal fees, and interest under the Late Payment of Commercial Debts (Interest) Act 1998.

7. Finance Agreements

• Maintain any third-party finance agreement in good standing.
• If finance fails or is cancelled, the customer is personally liable for the full remaining balance.
• We reserve the right to pursue debt recovery and legal fees if necessary.

8. Chargebacks & Disputes

• Chargebacks do not absolve payment liability; fraudulent disputes pursued under the Fraud Act 2006.
• Customers responsible for all related recovery and administrative fees.

9. Failed Installations / Refusal of Work

• Fees apply if installation cannot proceed due to customer unavailability, unsafe areas, misinformation, or same-day cancellation.

10. Trade-In Agreements & Upgrades

• Old system must be surrendered on upgrade day for trade-in discounts.
• Reused cables, hard drives, and power supplies are excluded from warranty.

11. Data Protection (GDPR)

• We comply with UK GDPR and use customer data solely for scheduling, support, and warranty purposes.
• No personal data will be sold or shared without consent.

12. Limitation of Liability

Liability limited to the value of goods and services provided. We are not liable for consequential losses, loss of earnings, or third-party damages.

These terms are governed by English law under the jurisdiction of England and Wales courts.

13. Issue Reporting & Investigation

1. Report issues via phone 0121 312 9767 or email cctvaiuk@gmail.com, including photos/videos.
2. We aim to respond within 3 working days and may request remote access or an onsite visit.
3. Warranty issues fixed free; non-warranty issues quoted before work.

14. Complaints Procedure

Escalate via email cctvaiuk:gmail.com with your details. If unresolved, contact Citizens Advice or Trading Standards.

15. Contact Us

Office: 0121 312 9767 | WhatsApp: Chat

Website: www.cctvai.co.uk | Email: cctvaiuk@gmail.com

Support: 24/7 Support Portal