On the installation day, our engineer will assist in planning the best setup for your security system, in compliance with the Consumer Contracts Regulations 2013.
1.2 Customer Plan Confirmation
If you choose a different setup than recommended, you'll need to sign a document confirming your plan, as per the Consumer Rights Act 2015.
1.3 Cancellation Charges
If the installation is not proceeded with, charges may apply for the engineer's visit, as per the Consumer Contracts Regulations 2013.
1.1.1 Unforeseen Expenses
Charges for any extra equipment or materials required will follow the Supply of Goods and Services Act 1982.
2. Cancellation Rights
2.1 14-Day Cooling-Off Period
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have an unconditional right to cancel this agreement within 14 days of scheduling an installation. To waive this right (e.g., to proceed with installation immediately), you must sign a separate written waiver form after we provide you with your cancellation rights in writing.
3. Rescheduling & Cancellation Policy
3.1 Waiver of Cancellation Right
Signing the waiver form explicitly waives your 14-day cancellation right, as per the Consumer Contracts Regulations 2013.
3.2 Notice for Rescheduling/Cancellation
Please contact us by phone for any date changes—reasonable notice allows us to transfer your deposit.
3.3 No-Notice Cancellation Penalty
Cancellations made with less than 48 hours' notice will result in forfeiture of your deposit, which is set at £50 and reflects our genuine pre-estimate of loss.
4. Payment Terms
4.1 Payment Methods
Costs payable via bank transfer or card upon completion; cash by prior arrangement only.
5. Ownership & Financial Arrangements
5.1 Retention of Ownership
Equipment remains our property until full payment (Sale of Goods Act 1979).
5.2 Financial Obligations
If finance is withdrawn or payment fails, the full balance is due immediately.
6. Post-Installation & Warranty
6.1 Photographic Documentation & Data Protection
We may take installation photographs for quality assurance under GDPR. Images are stored securely for up to 30 days, after which they are deleted. You have the right to access, rectify, or erase your data; contact support for requests or see our Privacy Policy.
6.2 No-Refund Policy
Sales are final upon completion (Sale and Supply of Goods Act 1994).
6.3 System Removal Charge
Labour charges apply for removal.
7. Customer Responsibilities
7.1 Safe Workspace
Provide a hazard-free area (Health and Safety at Work Act 1974).
7.2 Compatibility & Internet Access
TV/internet compatibility is your responsibility.
8. Inclement Weather & Scheduling
Adverse Weather: Free rescheduling for safety/integrity.
Customer Cancellations: Deposits non-refundable if you cancel.
Communication: We’ll reach out for weather issues; please notify us of any conflicts.
8.2 Equipment Delivery & Acceptance
Signature Required: To confirm delivery.
Rejection: Charges apply for unjustified refusal.
Scheduling Notice: We’ll inform you in advance.
9. Warranty & Services
9.1 12-Month Parts Warranty
Covers defects in parts (labour excluded).
9.2 Exclusions
Hard drives, PSUs, baluns, connectors each have their own limited warranty.
9.3 Service Fee
£50 plus travel for maintenance/troubleshooting; payable in advance online.
9.4 Voidance
Voided if damaged by you or third parties; accessories not covered.
New parts covered 12 months; call-out fees for legacy system checks.
10. Post-Installation Adjustments
Changes after install incur labour charges once the installer has left.
11. Customer Agreement
Payment & signature confirm your acceptance of these terms.
12. Liability & Damage
12.1 Duty of Care & Limitation of Liability
Ai CCTV adheres to the Occupiers’ Liability Acts 1957 & 1984. Our liability for accidental damage caused during installation is limited to the lesser of the cost to repair or replace the damaged property or the total installation fee paid.
12.2 Insurance Recommendation
We recommend that you hold adequate property insurance to cover incidental risks during installation.
13. Terms Modification
We may amend terms with reasonable notice (Unfair Terms Regulations 1999).
