Important Information

Please note:

• Site visits are scheduled only after you have checked our support page to resolve common issues.
• Legacy system details (Super Live Plus, Kestrel, DMSS) and your mobile phone app information are required to determine your installation date.
• Site visits, depending on your warranty, may incur a call‐out charge which we aim to avoid.
• All call‐out and service issues are handled via email only. Once we have located you via email, any necessary payment links will be sent for you to complete before your site visit is booked.
• Once payment is confirmed, our office will contact you to schedule the visit.

Need Help Before Booking?

We recommend that you first visit our Support Page to resolve common service issues – such as:

• Resetting your system by turning it off for 30 seconds and then on again.
• Checking for any changes in your broadband or mobile phone settings.
• Resetting forgotten passwords using our easy-to-follow video guides.
• Verifying camera connections and configurations.

Resolving these issues may negate the need for a call‐out, which could incur a charge. Our support team is here to help you avoid unnecessary costs.

Final Note

Please ensure you have thoroughly reviewed our support resources before booking a site visit. For any further queries or if you require assistance, contact us via email. Once we have confirmed your details, any required payment links will be sent, and our office will then arrange your site visit.