Video Support Hub | Ai CCTV Birmingham

Video Support Hub

Your cameras, sorted. Step by step.

Short, straight-talking video guides for your Dahua system — set up the app, keep it secure and get a camera back online. Made by the Birmingham engineers who fit them.

01 Set up the app 02 Passwords & sharing 03 Camera's offline 04 Watch from anywhere 05 Date & time

01 / App setup

Get the DMSS app running

Three short videos take you from a fresh install to watching your cameras live on your phone.

Part 1

Set up DMSS on your phone

Download the DMSS app and get it ready to link up with your recorder — the first step to viewing your cameras from anywhere.

Watch guide

Part 2

Add your first camera

Scan the QR code on your recorder and pop in your details. You'll be watching a live picture within a couple of minutes.

Watch guide

Part 3

Get a crisp, smooth picture

Tune the live view to suit your connection so the feed on your phone stays sharp and doesn't stutter.

Watch guide

02 / Accounts & access

Keep it secure, share it safely

Lock down your account and let the people you trust view the cameras — without handing over your main login.

Change your DMSS password

Swap the default password for one only you know, and keep your cameras private and secure.

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Share access with someone

Give a partner, family member or colleague their own view of the cameras — without sharing your master login.

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03 / Troubleshooting

Camera showing as offline?

Start here. Most offline recorders come back with a couple of simple checks before you touch any settings.

Part 1

First checks for an offline recorder

The quick things to look at when your DVR drops offline. Often it's something simple you can fix in minutes.

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Part 2

Still offline? Check the connection

Walk through your network and connection settings to get the recorder talking to the app again.

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04 / Remote viewing

Watch from anywhere

Set your system up for reliable remote access, so you can check in whether you're at work, away or on holiday.

Part 1

Turn on remote viewing

Switch on remote access so you can see your cameras from anywhere, not just at home on the same Wi-Fi.

Watch guide

Part 2

Set up the connection

Get your router and recorder working together so the live feed reaches your phone reliably, wherever you are.

Watch guide

Part 3

Add a secure connection

Finish the setup with a secure link, so your footage stays private on its way to your phone.

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05 / System settings

Get the small stuff right

A correctly stamped clip matters if you ever need to find footage from an exact time — here's how to keep it accurate.

Set date & time automatically

Let your system update the date and time on its own, so every clip is stamped correctly — including after a power cut.

Watch guide

Quick answers

Before you call

The questions we get asked most. If the answer here doesn't sort it, we're on the end of the phone.

My recorder says "offline" — what do I do first?

Check the basics before anything else: make sure the recorder has power and its network cable (or Wi-Fi) is connected, then confirm your broadband is working on another device. If your internet dropped and came back, the recorder usually reconnects within a few minutes. If it's still offline after that, our two offline videos above walk through the network settings step by step.

I've forgotten my device password

Dahua systems have a built-in reset. On the login screen, choose Forgot Password and you'll see a QR code — email it from the address set up on the system and you'll be sent a temporary security code to get back in. If that email was never set, or you'd rather not do it yourself, give us a ring and we'll reset it for you.

How many people can view the cameras?

As many as you like. Rather than sharing your main login, use the Share access guide above to give each person their own view in the DMSS app. You stay in control and can remove anyone's access whenever you want.

Is there a monthly fee?

No. Your footage records straight to the recorder we install, so there's nothing to pay each month and no cloud subscription to keep the cameras running.

How far back does my footage go?

It depends on your hard drive size, how many cameras you have, the resolution and whether you're recording all the time or on motion. Most setups hold somewhere between a couple of weeks and a couple of months. If you'd like longer, we can fit a larger drive — just ask.

Video didn't quite crack it?

No problem. Tell us what's happening and a Birmingham engineer will talk you through it — or come out if it needs a proper look.

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