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TOP REQUESTED QUESTIONS

Default passwords-

DMSS abc12345

Viper 123456

Kestrel No password just click ok

** Ai CCTV do not store passwords and it is advised on the day of installation the default password are changed, Please check email and documentation for passwords as password resets are subject to a fee

How to set DMSS on a smartphone

Set Up DMSS App on Smartphone - AI CCTV 01212881999

Setting Up the Dahua DMSS App on Your Smartphone

Prerequisites

  • Ensure P2P (Platform Access) is enabled on your NVR and is online.

Initial App Setup Using P2P Connection

  1. Install DMSS:
    • Download DMSS from Google Play (Android) or the App Store (iOS).
    • Install the app on your smartphone.
  2. Add a Device:
    • Open the app and tap the "+" icon.
    • Select "SN/Scan" to scan the QR code from your NVR interface (Main Menu > Network > P2P) or the device's box.
    • If QR code is unavailable, manually enter the serial number.
  3. Device Configuration:
    • Choose the device type (e.g., NVR, DVR/XVR, or Wired Camera).
    • Enter a relatable device name and the admin password.
    • Tap "Save".

Event Notification Setup

  1. Subscribe to Notifications:
    • On the Home page, tap the three dots next to your device.
    • Select "Device Details".
  2. Enable Notifications:
    • Tap "Notification" and switch it on.
  3. Configure Alerts:
    • Choose the events for alerts, such as AI Analysis features (e.g., Tripwire, Missing Object).
    • Select the channels for each feature and save the settings.

By following these steps, your DMSS app should be configured for remote access and event notifications.

Watch the Setup Video

For a visual guide, watch the following YouTube video:

For further support or help, book an onsite callout via our website.

How to update the time and date on your CCTV recorder

Change Time and Date on Dahua DVR - AI CCTV

Changing the Time and Date on a Dahua DVR

Steps to Change Time and Date

  1. Access the Main Menu:
    • Right-click on the screen to bring up the context menu.
    • Select "Main Menu" from the options.
  2. Navigate to System Settings:
    • In the Main Menu, select "System" to open the system settings.
  3. Open General Settings:
    • Within the System settings, click on "General" to access general configuration options.
  4. Adjust Date and Time:
    • Locate the "Date & Time" section.
    • Modify the date and time fields to the correct values.
  5. Save Changes:
    • Click "Apply" to save your changes.
    • Click "OK" to exit the settings menu.
  6. Restart the DVR:
    • For the changes to take effect, restart your DVR by navigating to "Main Menu" > "Shutdown" > "Restart".

Watch the Setup Video

For a visual guide, watch the following YouTube video:

By following these steps, you can easily update the time and date settings on your Dahua DVR to ensure accurate recordings.

For further support or help, book an onsite callout via our website.

How to turn on Smart Motion Alerts in DMSS

Enable SMD in DMSS App for Dahua DVR - AI CCTV

Turning on Smart Motion Detection (SMD) in the DMSS App for a Dahua DVR

Prerequisites

  • Ensure you have a Dahua account.
  • Install the DMSS app on your smartphone.
  • Add your Dahua device to the DMSS app.

Step-by-Step Instructions

  1. Launch the DMSS Mobile App:
    • Open the DMSS app on your smartphone.
    • Go to the "Device" page and tap on the three dots next to the device you want to set up notifications for.
  2. Access Device Details:
    • Tap on "Device Details".
  3. Multi-Channel Alarm Subscription:
    • Tap on "Multi-channel Alarm Subscription".
  4. Enable SMD:
    • Enable the slider at the top right to activate notifications.
    • Tap on "Period Settings" to adjust the times you want to receive notifications.
    • Select the type of alarm event you want notifications for (e.g., Motion Detection, Intrusion Alarm).
  5. Select Camera Channels:
    • Check the boxes next to all the camera channels you want to receive notifications from.
    • Tap the back arrow at the top left when done.
  6. Save Settings:
    • Verify the number of channels selected appears next to the alarm type you selected.
    • Tap "Save" at the bottom of the screen.

Watch the Setup Video

For a visual guide, watch the following YouTube video:

By following these steps, you should have Smart Motion Detection enabled on your Dahua DVR via the DMSS app, enhancing your security system's capabilities.

For further support or help, book an onsite callout via our website.

Control your Alarm & CCTV from your phone

Our alarm system is the backbone of your security setup, offering comprehensive protection for your home or business. With customizable settings and robust sensors, it detects unauthorized entry, triggering immediate alerts to your smartphone. Whether it's a door left ajar or a window being tampered with, our alarm ensures you're informed instantly, empowering you to take swift action and safeguard what matters most

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Our smart AI human detection alerts utilize cutting-edge technology to distinguish human activity from other movements. This advanced feature enhances security by providing accurate alerts, minimizing false alarms. With AI at the helm, you'll receive timely notifications of potential intruders, ensuring swift and precise responses to threats

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