Service calls - Report a issue

Need Help with Your Ai CCTV System? We're Here to Assist Experiencing issues with your CCTV can be worrisome, but don't fret. At Ai CCTV, your peace of mind is what we value most. Follow our straightforward guide to quickly get your system running smoothly again.

Please Note: To reach our support team, avoid texting installers or calling our sales line, as this could lead to missed messages or delays. The best way to get in touch is by sending us an email. This ensures your request is logged and handled efficiently. 

Follow These Steps First: Restart Your System: Many common issues can be resolved with a simple restart. Turn off your entire CCTV system, including any power sources, wait a few minutes, and then power everything back on. This often fixes the problem.

Utilize Our Online Support: Our Ai CCTV YouTube Support Channel is an excellent resource packed with tutorials and guides designed to help you troubleshoot various issues, such as setting up on mobile phones, playback troubleshooting, motion alert setup, and resolving missing cameras. These videos are created to offer quick fixes and insights. Visit our channel for helpful tips and solutions.

Find Our YouTube Page: For more detailed support, click the red button below to visit our YouTube page and explore our extensive collection of support videos.

 Visit Support Page

Password Issues: If you're having trouble with your password for your Ai CCTV system, please note that we do not keep a record of passwords. For assistance, you'll need to contact us directly. Follow the guide below for the necessary steps:

Contacting Us for Support: To address your password issue or any other problems with your Ai CCTV system, please get in touch by sending an email to CCTVAiUK@GMAIL.COM. For customers who are currently under warranty and require service, it's important to process an advance payment for the service response. This payment applies to local services in Birmingham and the Midlands area.

Making a Payment: if you're a customer with an active warranty needing password assistance, please proceed to make your payment by following the link provided below. This step is crucial for the prompt handling of your request.

Terms & Conditions: Service Scheduling and Call Out Fees

Once we receive your detailed email about the issue and your advance payment is confirmed, we will proceed to schedule your service. Our team will contact you to arrange a visit from one of our skilled technicians at a convenient time for you. Please note, all call out fees apply to services within Birmingham and the Black Country. We encourage you to contact us by email to verify the call out fee before making any payments.

We value your cooperation and are eager to ensure your CCTV system is running perfectly again. Thank you for choosing Ai CCTV for your security solutions. Your safety and satisfaction are central to our service.

For a detailed understanding of our services, including the terms and conditions of CCTV installation by Ai CCTV, you're encouraged to read the full document available at our website:

 a Payment (Option 1)

Password customer out of warranty please click below to make payment.  

 Arranging Support for Your Ai CCTV System:

Experiencing issues with your Ai CCTV system that aren't resolved through initial troubleshooting steps is no cause for concern. We're committed to offering the support needed to ensure your security system operates optimally.

Getting in Touch: For issues that remain unresolved after trying the basic steps, reaching out for further assistance is the next step. Here's how to proceed efficiently  Email Us for Detailed Support: If your Ai CCTV system is still not functioning correctly, please send an email to CCTVAiUK@GMAIL.COM. Describe the problem in as much detail as possible. Including comprehensive information allows us to better understand your situation and to arrange for an installer to contact you effectively.

Advance Payment Requirement: To schedule a site visit or receive remote assistance, an advance payment is required. This policy applies regardless of whether your system is within its warranty period. Making this payment in advance enables us to organize and execute your service visit without delay.

Making Your Payment: To make a payment, visit our website and navigate to the payment section. You will find options for 'In Warranty' and 'Out of Warranty' payments. Choose the one that fits your situation. Remember to use your postcode as the reference for the payment; this detail is crucial for processing your request efficiently and scheduling your service promptly.

Dedicated to Your Security: Our team is eager to provide prompt and thorough assistance. By following these instructions, you help us address your concerns more effectively, ensuring a swift return to full security for your property. We appreciate your cooperation and thank you for choosing Ai CCTV for your security needs.

Terms & Conditions: Service Scheduling and Call Out Fees

Once we receive your detailed email about the issue and your advance payment is confirmed, we will proceed to schedule your service. Our team will contact you to arrange a visit from one of our skilled technicians at a convenient time for you. Please note, all call out fees apply to services within Birmingham and the Black Country. We encourage you to contact us by email to verify the call out fee before making any payments.

We value your cooperation and are eager to ensure your CCTV system is running perfectly again. Thank you for choosing Ai CCTV for your security solutions. Your safety and satisfaction are central to our service.

For a detailed understanding of our services, including the terms and conditions of CCTV installation by Ai CCTV, you're encouraged to read the full document available at our website:

In Warranty advance Payment for Service response:
Out of warranty advance Payment for Service response: 

Out-of-Warranty Guidance for Ai CCTV Systems Over 1 Year Old If your Ai CCTV system is over 1 year old, it is considered 'Out of Warranty.' We recognize the critical role your security system plays in your peace of mind and are here to assist with any issues that may arise.

Efficient Communication for Prompt Support To ensure timely and accurate handling of your concerns, we strongly advise emailing us directly. This method guarantees that your issue is recorded accurately and addressed in a timely manner. Please avoid texting our installers or calling the sales line to prevent overlooked messages and delays.

Your Satisfaction Is Our Priority Our team at Ai CCTV is committed to resolving your system's issues swiftly and effectively. We aim to restore your CCTV to its optimal functionality, maintaining your peace of mind.

Service Scheduling and Call Out Fees Once we receive your detailed email about the issue and your advance payment is confirmed, we will proceed to schedule your service. Our team will contact you to arrange a visit from one of our skilled technicians at a convenient time for you. Please note, all call out fees apply to services within Birmingham and the Black Country. We encourage you to contact us by email to verify the call out fee before making any payments.

We value your cooperation and are eager to ensure your CCTV system is running perfectly again. Thank you for choosing Ai CCTV for your security solutions. Your safety and satisfaction are central to our service.

Warm regards,

The Ai CCTV Team

 

 

🌟💬 Get your custom CCTV package price in two friendly ways! 📸 Message us via our contact form for a quick quote, or simply drop us a text or WhatsApp 📲 with your Location, Number of Cameras, and Name to 07487869465. We're here to help you secure your space with the perfect solution! 🏠🔐

We offer Pay up front and pay instalment plans Nationally

At Ai CCTV, we offer the right system at the right price. Whether you choose to pay upfront or prefer the flexibility of instalment payments, we have options to suit every homeowner's financial plan. Security doesn't have to be complicated or costly, and we're dedicated to proving just that. Check out all our CCTV Packages below.

Get a Price Instantly!Looking for a quick quote on your CCTV system? We're available around the clock for your convenience!Live 24/7 Chat Via WhatsApp 😊: Engage with us instantly through WhatsApp for a live chat. Our friendly team is on standby to answer all your questions and provide you with a speedy, personalized quote.Text Us at 07487 869 465 😊: If you prefer texting, just send us a message with your name, location, and your request. We'll promptly respond with all the necessary details and a tailor-made quote for your CCTV needs.Contact us now and experience the ease and efficiency of Ai CCTV's customer service!

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